The following policies govern the operation and management of this website:
Information on this website is provided as a public service by the Government of Newfoundland and Labrador. We cannot guarantee that all information is current or accurate. Users should verify the information before acting on it. Although we make every effort to ensure that all information is accurate and complete, we cannot guarantee its integrity.
The use of this website is subject to the following terms and conditions and constitutes the user’s agreement to those terms and conditions. Information on this website is provided by government solely for the user’s information and it is provided without warranty, guarantee, or responsibility of any kind, either express or implied. The Government of Newfoundland and Labrador and its employees will not be liable for any loss or damages of any nature, either direct or indirect, arising from use of the information provided on this website or information provided at any other site that can be accessed from this site.
Links from this site to other sites are presented as a convenience to users. The Government of Newfoundland and Labrador, does not accept any responsibility for the content, accuracy, reliability, or currency found on external sites.
The Government of Newfoundland and Labrador is the owner of copyright in all information found on this Web site unless otherwise stated.
Where the Government of Newfoundland and Labrador is the owner of copyright in information on this website, government hereby grants permission for the information of this web site to be used by the public and non-government organizations. Persons and organizations using this information agree to indemnify and save harmless the Government of Newfoundland and Labrador against any claims or actions of any kind or manner resulting from its use.
The Government of Newfoundland and Labrador uses multi-media, i.e. graphics, audio and visual materials, on this website with permission of third party copyright holders. Reproduction of such materials is not permitted.
The Government of Newfoundland and Labrador maintains this website to help you obtain information about its programs and services. The Provincial Government is committed to protecting the privacy of individuals and organizations who visit this website, in compliance with the Access to Information and Protection of Privacy Act, 2015 (ATIPPA, 2015).
A departmental website may have a different privacy statement, depending on the nature of its site. You should review a website’s privacy statement each time you submit personal information.A departmental website may have a different privacy statement, depending on the nature of its site. You should review a website’s privacy statement each time you submit personal information.
- Internet Protocol (IP) address (e.g. 22.214.171.1240)
- Browser type and version (e.g. Netscape 8.0, Explorer 7.0)
- Page(s) visited
- Date and Time of page(s) visited
Definition of personal information
Personal information means recorded information about an identifiable individual, including the individual’s name, address or telephone number. ATIPPA, 2015 outlines several examples of personal information www.assembly.nl.ca/Legislation/sr/statutes/a01-2.htm
Collecting personal information
The only identifiable personal information collected by this website is information you give voluntarily (e.g. using a government online service or submitting a complaint, comment or feedback electronically). Government considers the personal information you provide through this website confidential. This information is collected in compliance with the
ATIPPA, 2015 and will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose unless you expressly consent otherwise This information is not disclosed to other public bodies or individuals except as authorized by
ATIPPA, 2015. If you choose not to use the Internet to provide personal information through this website, you may still be able to access government services by telephone, fax, mail, or in person. Not all options may be available in every situation.
Government is obligated to protect your personal information by making reasonable security arrangements against such risks as unauthorized access, collection, use, disclosure or disposal. Security measures are integrated into the design, implementation and daily operating practices as part of Government’s ongoing commitment to protecting your personal information.
Links to other websites
This website may include links to websites operated by other public and/or private sector organizations. The Government of Newfoundland and Labrador is not responsible for the privacy practices or content of external websites.
When you visit or browse a website, a small piece of data may be sent from the website and stored on your computer. You can adjust browser settings to deny cookies or to warn you when a web site is about to place a cookie on your hard drive.
Gov.nl.ca uses a third-party tool called Google Analytics to help analyze the use of our websites. We use this data to help make our sites more useful for visitors. Third-party cookies may be used to anonymously collect information about your visits to gov.nl.ca. This information does not allow us or Google Analytics to identify individuals.
You can opt-out of analytics activity by setting your browser to notify you when a cookie is sent and to block analytics cookies if desired. Google also offers a free Google Analytics opt-out.
If you have a complaint or concern about your personal information, please contact the relevant public body. If your complaint is not resolved to your satisfaction ATIPPA, 2015 provides a mechanism for independent review through the Office of the Information and Privacy Commissioner.
For more information:
Communications and Public Engagement Branch, Executive Council
10th. Floor, East Block
St. John’s, NL
Attention: Doris Walsh
NL 511 is a free traveller information service, operated by the Government of Newfoundland and Labrador. This service is provided by IBI Group Inc.
The Government of Newfoundland and Labrador, Department of Transportation and Infrastructure and IBI Group Inc., is committed to respecting the privacy of individuals who visit the NL 511 App. When you visit the NL 511 App, we will not collect your personal information unless you choose to use the My511 service. The collection of personal information is necessary for the administration of the My511 Services, and is collected under the authority of section 61(c) of the Access to Information and Protection of Privacy Act, 2015 (the Act).
Collection and Choice
You are under no obligation to provide any personal information to the service at any time. There is no charge for you to register or to use the service.
Information You Give Us: We receive and store any information you enter during the registration process. You can choose not to provide certain information, but then you might not be able to take advantage of many of My511 features. We use the information that you provide for purposes such as providing customized routes, providing push notifications, or future enhancements.
Automatic Information: When you browse or download information, the service automatically collects limited amounts of standard information for web traffic monitoring and statistical purposes. The information is analyzed for operational trends, performance, and ways to improve our service. The service cannot identify you from this information.
Information that may be collected from a registered or non-registered user includes:
- Internet Protocol (IP) addresses of the computers being used to access our sites
- Operating systems and the types and versions of browsers used to access our sites
- Internet Service Providers used by visitors to our sites
- Dates and times of site access
- Pages visited
- Names and sizes of files requested
As a general practice, we make no attempt to link this information with the identity of individuals visiting our sites.
Use and Disclosure
We use the personal information we collect to provide and improve our services and provide you with a personalized experience through the app.
If you choose to register for My511 Services, we will keep track only of the information and preferences that you choose to provide to us. The NL 511 vendor will store it securely on their system and will not release it to any third party without your prior consent unless required by law. You will be asked to create a user name and a password. This is required in order to access your personal information and preferences on all visits to the website.
Any personal information you give us will be used exclusively for the purpose of administering My511 Services and conducting site evaluation. This may include surveys or questionnaires administered by the vendor. You will not be placed on any mailing lists. None of your personal information will ever be shared, rented, sold or otherwise released to any third party, except where you have consented.
NL 511 retains the personal information that you provide for as long as necessary to fulfill the administration of My 511 Services. If you decide to delete your My511 account, NL 511 will no longer retain your information.
Cookies, Analytics and Location Services
The use of these tools does not allow the service to identify individuals. You can opt-out of analytics activity by setting your browser to notify you when a cookie is sent and block analytics cookies if desired. Please consult your browser's Help Menu for instructions.
Google Location Services
Access and Correction
NL 511 provides the ability for registered users to correct and/or delete their own information online through the Manage Account tool within My511 Services. Individuals also have a right to access their personal information that is held within NL 511 system.
Senior Policy, Planning and Research Analyst (ATIPP Coordinator)
Transportation and Infrastructure
Government of Newfoundland and Labrador
If your complaint is not resolved to your satisfaction the Act provides a mechanism for independent review through the Office of the Information and Privacy Commissioner.